PCR – 100     |     Women Helpline - 1091      |     Senior citizens – 1291     |      Child line - 1098     |      Vigilence - 1064      |     Railway – 1512     |      NPGRC National Helpline     - 9540054300,    .


Welcome to the National Public Grievances and Redressal Commission.
NPGRC is a legal platform comprising of many Judges serving at various levels of the judiciary, Social activists, as well as efficient and prominent Lawyers working to empower people with the power of law. The commission is also supported and guided by retired IPS officers. The Public Grievances Commission administers a comprehensive mechanism for the effective Redress of grievances received from the public. Grievance and Redressal is a management and Governance related process used commonly in India. While it primarily covers the receipt and processing of complaints from citizens and consumers, a wider view includes actions taken on any issue raised by them to avail services more effectively. The Commission is an autonomous organisation. The main aim of the commission is ‘‘spreading legal awareness among the public through various means’’.
Incoming grievances / complaints are directed towards different departments under the legislation of the National Capital Territory (NCT) of Delhi and its national body lay down by the jurisdiction of the government of India. The commission is working in accordance with all the National legal service authorities , State legal service authorities and Taluk legal service authorities to get the service to every sector of the society.
The National Public Grievances and Redressal Commission (NPGRC) is an autonomous public registration body (Govt. of NCT of Delhi).


  • What is Grievance ?

    A grievance is a complaint. It can be formal, as when an employee files a grievance because of unsafe working conditions, or more of an emotional matter, like a grievance against an old friend who betrayed you.
    A grievance is a complaint that may or may not be justified. Often a grievance is a complaint about something that breaks a rule or a law, like a grievance filed against a person who builds a fence in his front yard in a town that does not allow that. If that same neighbour plants flowers and he knows that it will make you sneeze uncontrollably, you might be unhappy about that, but this is the kind of grievance you can work out among yourself...Read more

  • What is Public Rights?

    Public rights are all those rights which belong to citizens but are vested in and vindicated by political entities. Public rights cannot be vindicated by private citizens. A right must normally be a private right to be vindicated in court. Public rights may exist at common law or under statute. For example, the right of access to information held by the government is existing at common law.Public rights may derive from the common law (such as the right of members of the public to pass and respass along the highway) or from statue. In either case, the remedy for infringement is by indictment or in a realtor’s action for an injunction. ...Read more

  • What are Human Rights?

    Human rights are the basic rights and freedoms that belong to every person in the world, from birth until death. They apply regardless of where you are from, what you believe or how you choose to live your life.They are inherent to all human beings, whatever the nationality, place of residence, sex, national or ethnic origin, colour, religion, language, or any other status is. We are all equally entitled to our human rights without discrimination....Read more

  • What is a fundamental human right?

    The Rights and Fundamental Rights are sections of the Constitution of India that provides people with their rights. These Fundamental Rights are considered as basic human rights of all citizens, irrespective of their gender, caste, religion or creed etc. These sections are the vital elements of the constitution, which was developed between 1947 and 1949 by the Constitution of India. ...Read more