Welcome to the National Public Grievances and Redressal Commission.
National Public Grievances and Redressal Commission (NPGRC) is a national level registered body, which is autonomous civic organisation, envisions to uphold, protect and enforce the rights of the citizens through public grievance and redressal by offering legal advocacy ,Mediation,Re-Conciliation , Re Scheduling and Pre- Litigation , for achieving an equitable and egalitarian society.
Our Mission is to sustain, protect and implement the social privileges of all under served communities at National & international level, and our vision is, 'freedom and justice are essential rights for every human being.'
As a national body, the NPGRC has its National Advisory Board, State Legal Advisors for all states of India, District Legal Advisors, Retired Judges of High Courts, District & Sections Court, Seniors Lawyers, Advocates, legal experts, welfare officers, research scholars, and so on.
Special attention and caring is given paramount importance for Child Rights & Monitoring through National Child Grievance & Redressal Committee by giving training, conducting workshops in schools and other institutions, and counselling them by addressing their various issues through trained and experienced counsellors and experts.
The NPGRC prioritises in giving legal advocacy to the problems of ST & SC, Minorities, Women, Transgender, Senior Citizens etc. and general public.
The NPGR Commission undertakes Public Grievances and Public Hearings, conducting Pre- Litigation's for amicably settling disputes related with personal or corporate and Banking & Financial Institutions, NPA Debt Recovery Settlements, and forward the cases and matters which are related to Government agencies like National Human Rights Commission, National Child Protection Commission, National Women's Commission, National Scheduled Caste Commission, National Scheduled Tribe Commission, and report to various Ministries to Redress the public issues. The Commission pre-eminently takes Civil & Criminal cases and offers legal support from the District level to the International Level and settles inter-state cases also.
The NPGRC has an empaneled group of Advocates, representing rural, urban, and international level, which comprised of more than 2000 Lawyers, where the commission works with international Lawyers for any grievance related with an Indian citizen. Moreover, the organisation nominates voluntary welfare officers and monitoring committees at District, State, Division & National level for implementing the Central and state government schemes at Village & Grama Panchayat Level.
Even though the NPGRC collaborates and cooperates with state legal service authorities, Incoming grievances / complaints are directed towards different departments under the legislation of the National Capital Territory (NCT) of Delhi and its national body lay down by the jurisdiction of the government of India. The commission is working in accordance with all the National legal service authorities , State legal service authorities and Taluk legal service authorities to get the service to every sector of the society.
A Division of National Public Grievance & Redressal Commission
1. Auxiliary Dispute Perseverance Centre for Pre-Litigation Conciliation
Our Special Innovation Programs
2.CHAMBER OF SOCIAL JUSTICE & EMPOWERMENT
3.CHAMBER OF SC/ST/OBC/OEC & MINORITES
4. CHAMBER OF WOMEN & CHILD PROTECTION,GRIEVANCE REDRESSAL MONITORING CELL
NPGRC is a legal platform comprising of many Judges serving at various levels of the judiciary, Social activists, as well as efficient and prominent Lawyers working to empower people with the power of law. The commission is also supported and guided by retired IPS officers. The Public Grievances Commission administers a comprehensive mechanism for the effective Redress of grievances received from the public. Grievance and Redressal is a management and Governance related process used commonly in India. While it primarily covers the receipt and processing of complaints from citizens and consumers, a wider view includes actions taken on any issue raised by them to avail services more effectively. The Commission is an autonomous organisation. The main aim of the commission is ‘‘spreading legal awareness among the public through various means’’..
Incoming grievances / complaints are directed towards different departments under the legislation of the National Capital Territory (NCT) of Delhi and its national body lay down by the jurisdiction of the government of India. The commission is working in accordance with all the National legal service authorities , State legal service authorities and Taluk legal service authorities to get the service to every sector of the society.
The National Public Grievances and Redressal Commission (NPGRC) is an autonomous public registration body (Govt. of NCT of Delhi).